Sunday, September 21, 2014

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Syracuse travelers faced canceled connecting flights in other cities

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CNY/NNY/S. Tier: Syracuse travelers faced canceled connecting flights in other cities
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The headaches continue for travelers throughout the country. People trying to fly anywhere are seeing widespread cancellations and delays. Our Candace Hopkins takes us to Hancock International Airport, she spoke with passengers about the hurdles they face, trying to get to their destinations.

SYRACUSE, N.Y.--"I've been checking the flight status like every two hours since yesterday," said Manlius resident Heidi Baldwin.

Anxious passengers arrived at the Syracuse airport Friday unsure of what they would find. In the past two days a storm has brought bad weather up and down the east coast. And air traffic is up with February break getting underway.

"Crazy time to travel, the airline costs almost double when you have to travel this week but the kids had a half day from school, ended up being closed, we were gonna travel early today anyways, trying to beat the rush for tomorrow," said Baldwin.

For Heidi's family that move has paid off, so far. Only a handful of flights at Hancock were canceled or delayed Friday. But the problem is, nearly everyone leaving here was trying to make a connecting flight. And in places like Charlotte, a U.S. Airways hub, most of those flights were already canceled.

"Today is terrible, went to check in, she said I did not have a seat on the plane, I would have to wait to see if someone would volunteer to give up their seat in order for me to get on the flight from here to Charlotte, and then if it's any later than the 30 minutes that it is now, then I can miss my connection to go home," said Alabama resident Leonorda Dysart.

"Last night I found that my flight out of Philadelphia was canceled, so I tried calling the airlines all night long, forget it", said California resident Jack Kalman.

"There's not much I can do about it, and right now it hasn't really effected me yet but I'm very well aware that they could get pushed back to where we don't get our connecting flights in," said South Carolina resident Jerrel Mills.

All morning airline employees worked hard to reroute passengers around the problem areas. But many passengers said they didn't see any resolutions, until they actually spoke to someone here face to face.

"The agent, she was fantastic, this U.S. Air agent Vicky, she got me through there finally a flight out of Philadelphia tonight, it was like, a miracle," said Kalman.

And despite a few minor flare ups, most people here were remaining positive.

"You just have to kinda roll with it, and make the best out of whatever happens," added Baldwin.

As always people are reminded to check their flight statuses before leaving home, and travel agents agree if you need to rebook a canceled flight the best thing you can do is come here to the airport and talk to someone in person, they say that's typically more effective than using the internet or trying to call.

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